Refund Policy

Introduction

At moglobalmart, customer satisfaction is our top priority. We strive to provide high-quality products and an excellent shopping experience. If for any reason you are not completely satisfied with your purchase, our Refund Policy outlines the terms and conditions under which you may request a refund.

1. Eligibility for Refunds

• To be eligible for a refund, please ensure the following:
• The item must be unused, in its original packaging, and in the same condition that you received it.
• You must provide proof of purchase, such as a receipt or order confirmation.
• Refund requests must be made within 3 days of the delivery date.

2. Non-Returnable Items

• Certain items are not eligible for refunds, including:
• Perishable goods (e.g., food, flowers)
• Custom or personalized items
• Downloadable software products
• Gift cards
• Sale items (only regular priced items may be refunded)

3. How to Request a Refund

To request a refund, please follow these steps:

• Contact Us:

  Email our customer support team at [Your Customer Support Email] with your order number, details of the item, and the reason for the refund request.

• Approval:

  Once your refund request is received and inspected, we will notify you of the approval or rejection of your refund.

• Return Shipping:

  If approved, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

4. Processing Refunds

Once your return is received and inspected, we will